John T. February 15, CigarSmokingMainer says:. Made an order for my hubby at Christmas.
Joel gay says:. Of course they charged our credit card. I called to cancel my subscriptions and was met with a very rude response and I have not received any refund for the shipment or the club.
Their prices are high, it takes too long for orders to be delivered, and without my consent they signed me up for a discount service that deducted money from my account. Thompson cigar offers three day. Went I wrote to customer service their response was it was our fault for not properly taking care of the humidor.
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Then out of the blue I received a phone call. Ordered cigars, they arrived in a zip lock bag and they are as stale as a dried tree limb! Never again…. Finally they came back and said they could not close my account according to my comitment I had made. Really not the place to go for cigars. August 6, at Poor customer service and overall bad business philosophy will eventually close them down or severely dent their bottom line.
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I escalated to a manager who stated they would return my call later that day. If you even make just one purchase they will call and harass you until you join there club. At the very end of the confirmation he slid in any future club charges will be billed to your paypal account and hung up.
Have been having some fraudulent credit card activity that seems to correspond with a Thompson Cigar purchase. I called customer service to talk to them about this but they were extremely rude and unapologetic. The gormless phone jockey put me on hold, then came back, then put me on hold again, then came back and said he would send a pre-paid shipping label I could use to send the box back to Florida. I was pleased!
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